The problem
The same drive components had been replaced three times in under two years. Management were being told each time that it was a faulty part.
How we diagnosed it
- Estimated actual cycle count from resident numbers and delivery traffic. The entrance was running several times the volume the installed operator was specified for.
- The gate itself had also gained weight — infill panels had been added at some point after installation, which nobody had accounted for.
- Chain and sprocket wear was consistent with the traffic rather than with a defect.
What we did
- Replaced the worn drive components, then set out the options in writing for the board: a scheduled service interval matched to the real cycle count, or a correctly specified operator.
- Provided an itemised quote suitable for board approval rather than a verbal estimate.
Watch this repair
No other gate repair company in Dallas–Fort Worth publishes video of their work.
The outcome
Entrance returned to service, with the underlying cause documented so the decision could be made on evidence rather than on the third repair invoice.
What you should take from this
When the same part fails repeatedly on a commercial gate it is almost never a defective part. It is duty cycle, or a gate that has become heavier or harder to move. Replacing the component again treats the symptom; measuring the traffic finds the cause.
